Prioritising patients in need

Due to the high level of dental emergencies we are currently experiencing, we have been advised under NHS guidance that we deliver emergency care as a matter of priority. Therefore, people with the most urgent need of seeing a dentist will be prioritised, particularly those who have been in pain.

Routine appointments

Unfortunately, due to NHS restrictions on the treatment we can provide, we are only able to offer limited routine care right now. Please call us directly for more information on when you will be able to book a routine appointment, such as a check-up, again.

Speak to us if you need support

Please continue to us for advice about any dental issues. Our teams are always available to offer you support by phone and will advise when you may be able to be seen if you are in pain.

What to expect at your dental appointment?

If you have an appointment booked or had an appointment cancelled during the lockdown period, you can call to rebook these appointments from February.

Please note the below when you attend your appointments:

• Please attend the appointment alone unless you need a carer or you are the parent or guardian of the patient.
• Please check your email before your appointment, and complete the relevant documents on the patient portal.
• Do not bring heavy coats or valuables as you may be asked to leave belongings outside of the surgery during your appointment.
• We may ask you to make payment over the telephone when booking your appointment.
• Toilet facilities will not be available during your visit so please ensure you refrain from drinking too much fluid before you arrive.
• When you arrive for your appointment please remain outside of the practice/ in your car until the receptionist calls you to enter the practice.
• Upon entrance to the practice one of our nurses will ask you to sanitise your hands and may request you apply a face mask.
• You will be escorted through the building and asked not to touch anything on your way to the surgery. 
• After treatment we will ask you to apply the face mask (if applicable) and escorted out of the building, removing your face mask on exit.

Our Priority

A safe environment where you can be seen, assessed, and treated without concern for your own safety.

Please be reassured that we have very stringent cross infection procedures, so the risk of contracting COVID-19 is highly unlikely.

We look forward to seeing you very soon.